We accept payments via cash or card. All listed prices include standard card processing fees.

FAQ’S

DAYCARE FAQ

Yes! PuppyLove offers daycare 7 days a week as long as it falls within our office hours. Whether you need a weekday play day or weekend care, your pup is welcome.

We offer flexible drop-off and pick-up times as long as they are within our office hours:
Monday–Friday 7:00am – 7:00pm

Saturday 8:00am-4:00pm

Sunday 8:00am-4:00pm

We do not require specific drop-off windows — bring your dog whenever works best for your schedule.

Yes. All new dogs must complete a free evaluation to ensure they are safe and comfortable in a group play environment. Evaluations usually take about 1-3 hours, and you’ll receive an update one hour into the process.

Dogs enjoy:

  • small, structured playgroups
  • carefully supervised socialization
  • outdoor yard time
  • rest breaks
  • enrichment activities
  • one-on-one attention from staff

Our focus is safety, structure, and individualized care.

Absolutely — many dogs warm up with time and gentle introductions. If group play isn’t the best fit, we also offer Solo Care (an additional $12/day) where your dog enjoys one-on-one time with staff instead of group socialization.

BOARDING FAQ

Yes! PuppyLove offers overnight boarding 7 days a week in our clean, safe, climate-controlled facility.

Yes — we offer:

  • Standard Suites
  • Deluxe Suites (larger, upgraded space)

Add-ons like nature walks, cuddles, and more are available for extra comfort.

We require all boarding dogs to complete a daycare evaluation prior to their stay to ensure they are comfortable and safe in our environment.

Boarding dogs at PuppyLove spend a ton of time outside and in active playgroups — far more than a traditional kennel. Our boarding pups join our daycare-style routine, which includes:

  • Morning playgroups outdoors from 8:00am–12:30pm
  • Midday break for rest and lunch
  • Afternoon outdoor playgroups from 2:00pm–5:30pm
  • Dinner and downtime
  • Final evening outdoor potty break before bed

This means boarding dogs are going in and out constantly throughout the day, enjoying fresh air, structured group play, enrichment, and lots of staff interaction.

PuppyLove provides one of the most active, high-engagement boarding experiences in Rockland County — perfect for dogs who thrive on exercise, routine, and companionship.

GROOMING FAQ

Yes — PuppyLove offers full-service bathing, brushing, and haircuts for all breeds and sizes.

Yes. All grooming clients must have a card on file.
This allows for seamless checkout and supports our updated cancellation/no-show policies.

To respect our groomer’s time:

  • $20 non-refundable deposit required to book
  • Cancel more than 24 hours ahead → deposit is retained, no fee
  • Cancel within 24 hours → charged 50% of service
  • No-shows → charged 100% of service
  • One courtesy late-cancel waiver per year (no waiver for no-shows)

Grooming appointments cannot be cancelled online.
Please call us at 845-540-9670 for any changes.

Most breeds benefit from grooming every 6–8 weeks, and our groomer typically books out in advance. We encourage clients to rebook at checkout to secure their spot.

SAFETY & GENERAL FAQ

Safety is our highest priority. We use:

  • small, structured playgroups
  • continuous supervision
  • temperament evaluations
  • strict cleaning protocols
  • Mason deluxe kennels
  • trained staff members
  • immediate documentation of any incidents

Yes. Dogs are grouped based on size, play style, energy level, and personality to keep everyone comfortable and safe.

All dogs must be up-to-date on:

  • Rabies
  • Distemper/Parvo (DHPP)
  • Bordetella
    Proof is required before the first visit.

We offer holiday boarding, but please note that daycare, grooming, and all drop-off/pick-up services are closed on major holidays.

This includes:

  • New Year's Day
  • Easter
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving
  • Christmas Day

Boarding pups staying with us over a holiday continue to receive full care, enrichment, and outdoor time from our staff — we simply do not schedule public drop-offs/pick-ups or daycare/grooming on these dates.

Holiday boarding fills very quickly, so we strongly recommend booking early.

Please bring:

  • your dog’s food
  • any medications
  • optional comfort items (one blanket or toy)

We provide bowls, bedding, and everything else.

PRICING & PAYMENTS FAQ

We accept all major credit and debit cards, cash, and Apple Pay for daycare, boarding, and grooming services. Grooming clients may also check out using the card on file for quick and seamless payment.

Yes — sibling dogs sharing the same suite or daycare day receive discounted rates.

Yes, we offer daycare packages for frequent visitors.
Specials and promos may vary by season.

LOCATION & CONTACT FAQ

We are located directly in front of Ocean State Job Lot in Nanuet NY

PuppyLove Dog Daycare, Boarding & Grooming
132 E Route 59, Nanuet NY 10954

Rockland County, NY – conveniently located in Nanuet/Clarkstown.

Phone: 845-540-9670
Email: info@puppylovepetcare.care
IG: @puppyloverockland